Frequently Asked Questions
Everything you need to know about shopping for your home at Storex.
What are your shipping rates and delivery times?
We offer flat-rate shipping on all orders, with free delivery on orders over $500. Standard shipping typically takes 5-7 business days, while larger furniture items may take 2-3 weeks via our specialized white-glove delivery service.
What is your return policy for home decor and furniture?
We offer a 30-day return window for most items. Products must be in original packaging and unassembled. Please note that a restocking fee may apply to large furniture items, and custom-made pieces are final sale.
Do you offer assembly services for furniture?
Yes, we offer professional assembly services through our partnership with TaskRabbit or via our internal white-glove delivery team for an additional fee. You can select this option at checkout.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal. For large furniture deliveries, our logistics partner will call you to schedule a specific delivery window.
What payment methods do you accept?
Storex accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer flexible financing options through Affirm, allowing you to pay for your home upgrades over time.
Are your wood products sustainably sourced?
At Storex, we prioritize the planet. 85% of our wooden furniture is crafted from FSC-certified timber or reclaimed wood, ensuring that your home aesthetic supports responsible forestry practices.